The power of communication in leadership, including the ability to be a good listener, is paramount. In a busy environment, it’s easy to finish someone’s sentence, cut them off before they are finished with their thoughts, be distracted by technology, or be thinking of the next statement you are going to make.
In the pursuit of going from good to great, it’s been my experience that actual growth is never in harmony with predictability or comfort. So get comfortable with being uncomfortable. Be mindful of this daily and you will begin to thrive in your career and your personal development.
Give credit where credit is due. It should always be about the team and not individual success. I certainly cannot do what I do without a talented team to work alongside. Teams can do great things if you have the right mix of talent and attitude. It’s important to sincerely say thank you and recognize team members for their hard work and contributions and challenge everyone to be their best.
Be approachable and available. No matter how busy things get, the goal is to make sure I’m staying people focused, listening to the pulse of the team, and doing my part to foster the best work environment possible. If it’s not a fun place to work where you can truly be yourself and enjoy the people you work with, then what are we really doing?
Director of Human Resources, O'Reilly Hospitality Management, LLC
417 Cocktails LLC moved; 7 Brew Coffee added its first shop in Lebanon; and Branson outlet store for Baltimore, Maryland-based sports apparel retailer Under Armour relocated.