There is no room for mistakes in the information technology world, says Wayne Dipper Jr., chief operating officer of KPM Technology LLC. Standing at the helm of the company as partner, Dipper sees to the day-to-day operations of the firm and leads by example.
“I hold myself to a very high standard, and my team knows I expect the same of them,” he says. “We take our adviser role seriously.
“In the world of IT, one mistake can cost the client considerable time and money.”
Dipper oversees 10 local staff at the Springfield-based company. In 2018, he managed 85 clients with $2 million in annual billings. His role as COO is multifaceted, and Dipper’s normal day comprises not only managing the company but also overseeing strategic planning for clients’ new technologies. Dipper additionally facilitates partnerships with vendors and creates new client contracts.
“I handle account management and client interaction, develop new business and business prospects and pride myself in a 98% client retention rate,” Dipper says. “I’m proud of how our company has helped our clients remain cyber safe, allowing them to succeed in their own businesses by leveraging technology and security we’ve recommended and implemented.”
While putting himself through college, Dipper worked as IT network administrator for Watts Radiant, where he designed software. Dipper has a bachelor’s degree in computer science from Missouri State University, and the same year he joined KPM Technology, he graduated with an MBA from Webster University.
Melanie Davenport, who works as patient experience manager at Mattax-Neu-Prater Eye Center Inc., says Dipper and his team have helped the practice stay up to speed as it grows. “They truly do whatever it takes to ensure we operate smoothly,” she says. “Wayne continually impresses me with his professionalism and knowledge. He personally monitors the work of his team of technicians, and his firm grasp on the nuances of our account ensures that solutions are always tailored to the sometimes-complicated innerworkings of a medical practice.”
This type of feedback motivates Dipper daily.
“One of my favorite things is knowing that my clients trust me and my company in recommending and providing solutions,” Dipper says. “Our clients rarely say, ‘How much?’ or ask ‘Why?’ They trust what I say and know I’m looking out for their best interests.”
Dipper is a member of the chambers of commerce in Branson, Springfield, Ozark, Nixa, Lebanon and Joplin. With KPM Technology, Dipper donates to nonprofits, including United Way of the Ozarks and Children’s Smile Center.
“To be blessed and not give back is something we as a company cannot do,” Dipper says.
Dipper personally volunteers with Boys & Girls Town of Missouri and coaches youth sports teams with Seminole Baptist Temple, Springfield-Greene County Park Board and YMCA.
Cuban cuisine arrived on C-Street with the opening of La Habana Vieja; independent brokerage Gateway Real Estate opened its first office; and a veteran of the restaurant industry invested in her first food truck.
Barak Hill gives advice based on what he learned from the COVID-19 pandemic and how it affected his business. He says we should all have a backup plan ready to use.
Sandy Higgins, owner of the Crackerjack Shack, recommends the book "The E-Myth Mastery" by Michael E Gerber. She says it changed the course of how she runs her business.
Aaron York describes the work culture he tries to foster at Donco3 and why he attributes to it a part of Donco3's success. Rachel York is a co-owner of Donco3 and Aaron is the General Superintendent.
Hollie Elliott, executive director of the Dallas County Economic Development Group, explains how local schools factor into business decisions and affect a local community.
Rachel Barks, owner of Artistree Pottery, says an important lesson she learned was not to over-expand and to do her research before hand. She gives examples from her experience as a startup business owner.
Jim and Debbie Meinsen own TCI Graphics, and are now celebrating 50 years of business. Jim Meinsen takes some time to explain his philosophy on debt, and how to stay out of it.
Caleb Scott, owner and coach of Queen City Insane Asylum semi-professional football, says the early grind was hard, but it was worth it. The team is in their second season carrying a national ranking of number 2 in the NFA IDFL.
Barak Hill, local musician and entrepreneur, tells about his switch to livestreaming in 2020. He says it was a necessary move, but also not an easy one.
Jessica Burkland, a SCORE mentor and an instructor at the MSU Department of Management, gives us a rundown of the non-profit organization SCORE. SCORE stands for Service Corps of Retired Executives and offers free consultation and advice to business owners.
Hollie Elliott, the executive director of the Dallas County Economic Development Group, discusses some of the ways helping small town businesses is different than in larger cities. The Dallas County Economic Development Group is a 501(c)(3) non-profit aimed at helping local existing and new businesses in the county.