When starting my company 20 years ago, I knew I wanted to create one where people wanted to come to work every day. In those 20 years, I’ve never had one person resign. There were several decisions I made that were critical to reaching that goal.
Hire the smartest and most talented people you can find. I make sure the right people are in the right seat on the bus and then I get out of their way. However, that doesn’t mean that they are on their own. Our atmosphere fosters team work.You must also be approachable. I have an open door policy because I want my employees to feel like they can come to me with anything—an idea or a frustration—and know that I will listen with an open mind and no judgment.We spend many of our waking hours at work, so find things that make work a little more fun. At Advanced Plan Designs, we have company happy hours, birthday lunches, afternoon snack days, early holiday release days and the week off before Christmas. Create an environment that you yourself would want to work in. As a business owner, you need to remember how it felt when you worked for someone else. Treat your employees like they have ownership in the company and they will treat your company like they own it.
If you work in a male dominated industry like 401K third party administration, you have to be a little tougher as a woman. Balance this with the knowledge that respect has to be earned and your reputation is everything.
Susan Marler, ERPA,
Advanced Plan Designs
3859 S. Cox Road Springfield MO 65807
417.885.0181 | advancedplandesigns.com
The first of SBJ's forums detailing Economic Growth Survey results is held.
Scott Shotts, partner with Missouri Spirits, says when they started in 2011 there were approximately 300 distilleries in the U.S. and now there are more than 3,000 so competition has grown significantly. Diversification of their business model has helped them succeed.
Matthew Blystone of Theta Float Spa had the financial means to start the unique business, but used crowdsourcing for pre-orders to determine market interest in addition to gathering a nice cash reserve before opening.
Avery Parrish with the Springfield Regional Arts Council explains how businesses can display local art in their spaces for a fraction of the price of investing in a permanent collection. The corporate partnership program allows a business to select from a customized portfolio of local artists' work curated based on the company's mission and aesthetic that can be switched out every six or 12 months.
After a year of experiential market research, Danny Collins, 37 North founder and guide, found three ways they plan to expand. Some were anticipated and others were not expected until they …
Inspirational speaker Chad Porter shares his story of turning a tragic accident that took him to the darkest depths into a rewarding career as a motivational speaker and business coach.
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Danny Collins, 37 North founder and guide, took his experience as an expedition manager for National Geographic Unique Lodge of the World in Ecuador to start his Ozarks based outdoor activity company. Since launching the company, he has relied on post-trip evaluations and prospective customer input to guide the course.
Jennifer Rothschild, author and speaker, says, "With the blessing of the success that we've experienced came something I did not expect, which was the need to lead. And, I am a reluctant leader." She realized that her ministry was managed very well, but the ministry's most valuable asset, the people, were not being led well. She gives you three choices she had to make as a reluctant leader. Jennifer Rothschild was one of nine leaders who presented at the 2018 Springfield Business Journal's 90 Ideas in 90 Minutes.
Miles Boyer, Office Manager for the Southern Region of the Builders’ Association, recognizes they are competing for their members' time. That means doing new and different thing are of value to guarantee that their members will participate in classes and events.
Ömer Önder, owner of Springfield Diner, learns the results of a customer survey conducted by Longitude LLC. Dustin Myers and Jeremy Wells, owners of the branding agency, inform Ömer that his customers are looking for a shift in his menu offerings. Made to Order is an ongoing sbjLive documentary series in collaboration with Springfield Business Journal tracking the rebranding of a local restaurant. See ongoing coverage at: sbj.net/madetoorder