Ozarks Profile

Administrator, Primrose Place Health Care Center, 1115 E. Primrose, Springfield. Primrose Place provides "exceptional quality skilled nursing care for the elderly population of southwest Missouri and is affiliated with Cox Medical Systems," Warren said. In 1980, Primrose Place was the only building on the 80-acre tract now known as the Medical Mile. During these 18 years, "Primrose Place has continued to provide services to seniors, many of whom contributed much to the community," Warren said. Primrose Place employs 140 people from the area, 43 percent of whom have been there more than two years. A number of Primrose Place's employees have been working there since its inception. "We are very proud and boast of our deficiency-free licensure surveys for six years running, which in this industry is quite a feat! Our caring board of directors and hospital administration have allowed Primrose Place the freedom to be creative in meeting the needs of our residents," Warren said. Warren has served as a board member for the Missouri Association of Homes for the Aging; served as a delegate representing Missouri to the American Association of Homes & Services for the Aging; is a licensed nursing home administrator in the state of Missouri; is a board member of the Missouri Victim Center; is a past member of Springfield's Historic Sites board; is a past board president for Lakes Country Rehabilitation Center and is a past committee chairperson for Daybreak Adult Care.

No. of years in Springfield/area: Did not grow up in the area, but came here to go to school and never left. "I would like to be as good to Springfield as Springfield has been to me," Warren said.

Education: Nursing home licensure credentialing from University of Missouri-Columbia.

Early career: Has spent her working career at Primrose Place. Warren was recruited to the position by Cox Medical Systems in 1980.

Current projects: The Medicare Prospective Payment System is one of the greater challenges the company will face. "We are upgrading our computers. We are putting systems in place to train staff and to get he information necessary to function efficiently. Our goal is for the residents and families to understand how these changes will affect them," Warren said.

Management philosophy: "I believe that employee satisfaction and pride are the two most important factors in retaining staff. Consistency in decision-making and in follow-through play a key role in successful management. I am thoroughly committed to providing the best quality of care that can be found for seniors in Springfield. I work closely with all employees to present excellent team-based care, as well as a beautiful facility, inside and out, in which to work and live."

Spare-time pursuits: Enjoys traveling, gardening, bird watching, reading and home improvement projects. "Recent trips to Europe have been of particular enjoyment," Warren said. She also enjoys traveling through the United States visiting historic sites.

Family data: Son, David, is a graduate of SMSU and is currently working toward his MBA at the University of Chicago. Her daughter, Sarah, is attending the Institute of Hospitality & Culinary Arts of Chicago.

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