American Eagle-Springfield recognized for customer service

The American Eagle Airlines crew in Springfield has been named Grand Champion in its inner-company "Make the Gate Great" competition, which recognizes customer care.

“This is a great achievement for every American Eagle team member here in Springfield,” Cindy Grover, American Eagle general manager, said in a news release. “We’re doing everything we can to maintain and improve the customer service experience."

The American Eagle team at Springfield-Branson National Airport competed against colleagues at 19 others airports, including those in Los Angeles, Chicago, Little Rock, Ark., and Pittsburgh, Pa.

The grand champion award is based on customer surveys, which measure sufficiency of gate announcements, timeliness, information accuracy and customers greetings, among other factors.

“Customers constantly tell us about their customer service experiences at the airport, both good and bad," said Shawn Schroeder, acting director of aviation for the Springfield-Branson National Airport, in the release. "Having an award-winning airline team at the airport gives customers extra incentive to fly from Springfield.”

American Eagle Airlines, an affiliate of American Airlines, manages more than 1,500 flights per day to about 170 cities throughout the U.S., Canada, the Bahamas, Mexico and the Caribbean.[[In-content Ad]]