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Springfield, MO

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Owners Tania and Eric Reavis plan to franchise their chiropractic concept.
SBJ photo by Wes Hamilton
Owners Tania and Eric Reavis plan to franchise their chiropractic concept.

2018 Economic Impact Awards 1-5 Years in Operation Finalist: a hip joint Springfield LLC

Patient-driven Care

Posted online

Improving patients’ quality of life is the name of the game for the chiropractors who founded a hip joint Springfield LLC.

Drs. Eric and Tania Reavis began their practice in downtown Springfield in 2016. After a rocky start with just $631 in revenue the first month, the husband-and-wife duo have grown their business to 12 employees and $406,817 in 2017 revenue.

The couple also plans to franchise – part of their mission when they founded a hip joint.

“Our second mission statement was to offer affordable quality franchises for new doctors or doctors that are struggling,” Tania says.

After interviewing students at Life Chiropractic College, the Reavises said they found both strengths and weaknesses in their plan – the largest problem being that the potential franchisees wanted an example of a secondary clinic. This spearheaded plans for a second Springfield location.

The Reavises have hired a franchise lawyer, and Tania says most of the groundwork for starting the franchises is ready to go. In the meantime, the couple is scouting a location.

In their future franchises, the Reavises plan to teach doctors a different way of doing business. At a hip joint, patients can pay memberships rather than going through insurance companies and waiting to see if they will receive coverage. This way, the Reavises say patients can dictate their own care.

A monthly membership fee is $35 for the first visit and $20 for a second.

“It kind of gives them the ability to say, I’m paying for it so I might as well use it,” Eric says. “Which keeps them healthier, too, because they’re getting in on a regular basis.”

A hip joint also is putting health care back into the hands of patients via its own app which allows patients to keep in touch with their doctors and schedule appointments.

The app has reduced phone calls to the office by 40 percent in the last eight months, Eric says, which means in-office staff has more time to dedicate to patients in the clinic.

Another venture for a hip joint is the start of a retail store with products including apparel, supplements, candles, liniment and a Trauma Cream developed by Eric.

“It’s a product we developed to help when we are working with somebody to use it as a way to help decrease blood flow and decrease tension of the muscle,” he says.

The product is now being sold at Fleet Feet Sports, and the Reavises are proud that all their products are manufactured in the Ozarks.

A patient population the Reavises feel passionately about assisting are ones who are on opioids. Tania recalls one patient who came into their clinic fighting an addiction. After two months of treatments, he was able to stop taking the medication.

For individuals who need opioids for pain disorders, Tania says they try to help reduce their opioid intake if possible.

“If you’re still on medication or not, that is a success when you can get someone to forget about needing medicine or needing it every other day,” she says.

The Reavis’ community involvement isn’t limited to the clinic. They host the annual Hippie Easter Egg Hunt and support organizations such as Care to Learn and Ozarks Food Harvest.

“The biggest part is always giving back and saying thank you to Springfield for opening up to us,” Eric says. “If Springfield hadn’t been so good to us, we wouldn’t be where we are.”

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