Springfield, MO

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Paladin Managed Solutions

Using Technology To Streamline Workflow

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Multi-function printers are the most utilized scanners in an organization and can bring significant automation to a company by indexing documents and getting them to the right location within the company’s network. 


“There are a lot of copier dealers, and sometimes it can be difficult to differentiate yourself,” says Donny Mihalevich, owner and CEO of Paladin Managed Solutions. “We actually operate a little bit differently by dealing more in the technology aspects of the business. We focus a lot more on the solutions, the software, and the automation of how business processes are handled.” 


The first question Paladin reps ask clients is “How do your documents move?” The company is concerned with how a document flows through a business and with making that process more efficient in an effort to help a company run more smoothly. Paladin custom builds workflows to each client’s unique needs. 


Paladin Managed Solutions is Springfield’s only authorized dealer of Ephesoft machine intelligence capture software. This software has the capability to recognize documents it’s never seen before and categorize them in a way that will streamline workflow. 


Implementing this technology results in a reduction in human error and in the amount of time it takes to get a job done. “That’s an example of the technology we like to focus on,” says Mihalevich. “The ability to manage workflows like that is not common. It goes beyond normal scanning tools.” 


“Yes, we sell Konica Minolta products, but the services we provide for improving business processes is what makes us so much more than a copier dealer,” says Mihalevich. 


Owner Mihalevich, who spent 21 years in the military and served in Iraq and Afghanistan, is quick to mention how confident he is in the team he hand picked to work alongside him at Paladin. Sales manager Dylan Peltier and service manager Bill King are an integral part of the commitment Paladin has made to help area companies improve business processes.  123


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