Springfield, MO

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Expanding Connectivity: Brightspeed boosts fiber internet subscribers with plans to increase local marketing efforts

Posted 2/23/24

Last year’s conclusion of a nearly $150 million multiyear fiber expansion project by City Utilities of Springfield left local officials pleased with the result even as the internet provider that originally partnered with the utility changed hands.

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When I initially signed with CenturyLink/Quantum, I was told by the sales rep that the $65/month price for gigabyte service was LOCKED IN at that rate for 15 years because of the contract agreement with City Utilities. Recently, my service increased to $70/month. When I inquired with CU's customer service, I was told that they don't set the rates and that I would have to talk with Brightspeed. I feel like I was either given fraudulent information by the Quantum representative who just wanted to make the sale or City Utilities' front-line customer service staff are unaware/unwilling to answer these questions. I would appreciate someone looking into this matter a little more deeply. I am not the only one who believed the $65/month rate was locked for 15 years.

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