Owner: Dr. Tedd Hamaker
Address: 4126 S. Lone Pine Ave., Springfield, MO 65804
Phone: (417) 866-6681
Fax: (417) 866-0375
Services: Veterinary medicine, surgery and boarding
Dr. Tedd Hamaker knew it was time for a change for Springfield Veterinary Hospital.
He graduated from the University of Missouri College of Veterinary Medicine in 1989, worked in private practice for two years in Atlanta and then returned to Missouri and purchased Springfield Veterinary in 1991 from Dr. C.C. Moore’s estate. The purchase included the building at 1213 E. St. Louis St., equipment and a client list for only the price of the real estate, according to Hamaker.
“I lived upstairs, rehabilitated the practice and established a niche in the downtown area. But over time, it became apparent that I wouldn’t be able to meet pet owners’ needs,” Hamaker explains. “I only had three parking spots and couldn’t bring another veterinarian in there.”
A renovation in 2001 attempted to modernize the facilities and equipment, but Hamaker finally decided to move south to 4126 S. Lone Pine Ave. in Galloway Village this year. With the move, he also changed the name to Galloway Village Veterinary, tripled his space with a new 6,600-square-foot building and hired veterinarian Molly Ramsey.
Ramsey, a 2006 University of Missouri graduate, worked at Springfield’s Emergency Veterinary Clinic before joining Galloway Village Veterinary when it opened in April.
“Dr. Hamaker is letting me practice how I always wanted to,” Ramsey says. “In emergency medicine, we were always in crisis mode. Now, I get to talk to people when their animals are healthy. I get to see pets grow up from puppies to adults and get to know the owners.”
Galloway Village Veterinary offers wellness exams, vaccinations, dentistry, surgery, boarding and pet products mainly for cats and dogs but also some exotic pets such as ferrets.
Hamaker and his wife, Crista Hogan of the Springfield Metropolitan Bar, like to run and bike and often frequented the Galloway Village area. After some thinking on the trail, he thought the area would be a good fit.
“When you turn down Lone Pine, you see the bluffs and trees and you can feel your blood pressure go down,” Hamaker says. “Galloway Village seems out of the way, but it’s more centrally located than you think.”
The new building, which cost an estimated $900,000, according to a Springfield building permit, was built by Flintco Inc. Creative Ink Architects designed it, and Seminole Decor Center decorated it. The building allowed Hamaker to increase exam rooms to five from two and add four employees. He also has ample parking, improved workflow, new equipment and dentistry and surgical areas.
Ramsey says the staff is excited to be there and the atmosphere is fun.
“After work, I get on my bike and ride the trail, and on breaks I go out and play with the boarded dogs,” Ramsey adds.
Hamaker says the office setup and philosophy is nontraditional.
“In a traditional veterinary office, you have this fortress of a waiting area and a receptionist pops up from behind a desk like a prairie dog and says, ‘May I help you?’ We designed ours like a concierge desk. When people walk in, we come from behind the desk, greet them and their pet by name and ask how they’re doing,” Hamaker notes.
Historically, 50 percent of Hamaker’s revenues come from wellness exams, vaccinations and prescriptions. He hopes to lower that percentage and perform more medical and diagnostic procedures such as X-rays, surgery and dentistry.
“We’ll have a much better ability to do those procedures and pursue a diagnosis rather than referring patients somewhere else,” Hamaker explains.
A recent example is Allison Miller’s six-month-old Shih Tzu named Hoss. Miller brought in Hoss the first week Hamaker opened in Galloway, because Hoss had a fever and stopped eating and drinking.
“Dr. Ramsey took Hoss home for two nights to give him IV antibiotics and to keep checking on him,” Miller says. “I think (Hoss) woke her up at 4:30 a.m., but she said it was no problem.”
Miller says if all other customers receive the same treatment, the vet practice should be in Galloway to stay.
“I told Dr. Hamaker that he needs to open up a Starbucks inside,” Miller says, “because it’s a place where you want to hang out with your dog.”
Without disclosing revenues or prices for services, Hamaker says growth at Springfield Veterinary Hospital had started to stagnate, but he expects Galloway Village Veterinary to grow 30 percent in its first year, which is typical of new practices in the industry. [[In-content Ad]]
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