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UPS, FedEx draw fire after Christmas delivery problems

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Rivals UPS and FedEx admitted to failing to deliver thousands of orders on time for Christmas.

"The volume of air packages in our system exceeded the capacity in our network," UPS spokeswoman Natalie Godwin said in a statement to NBC News.

In a statement to shoppers Christmas morning, Amazon.com cited UPS's "failure" in an apologetic email.

Read more from NBC News.

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