United acknowledges fiasco, posts earnings drop

In its first-quarter earnings report, last week's incident involving a removed passenger was front and center.

"It is obvious from recent experiences that we need to do a much better job serving our customers," CEO Oscar Munoz said in a statement. "This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do."

United posted earnings of 41 cents per share on revenue of $8.42 billion. Profits were down by 57 percent, less than the 70 percent projected by analysts.

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