T-Mobile employees begin training today

The support employees join a 13-member leadership team, hired earlier this month and led by general manager Mark Conrad, and about 60 training and administrative personnel.

As representatives complete an eight-week training session, the management team will continue to hire for the 700-employee center, Conrad said.

“T-Mobile always looks for the best of the best, and so far that has not been a problem,” he said. “The work ethic here in Springfield is just next to none, from what we’ve seen already.”

Conrad said about 80 percent of the 150 employees hired so far are from Springfield, namely because of the area’s qualified pool of call-center workers. Two centers, MCI and McLeod USA, recently announced their closures, displacing about 500 people.

“I’m sure there will be some great resources to come out of these call centers that are closing that will fit in very well with T-Mobile,” Conrad said. “We will do our best to fit them into our environment if their skill set applies to what we do here.”

Conrad expects to have the center fully staffed by late 2007.

See SBJ’s May 29 issue for more on hiring activity at T-Mobile’s Springfield Customer Care Center.[[In-content Ad]]