Survey: Actions speak loudest in workplace

In a recent poll developed by OfficeTeam, a staffing service that specializes in highly skilled administrative professionals, workers said that in communication, a manager’s actions speak louder than words.

In the survey, 28 percent of participants indicated that their bosses could be more effective by standing up for their staff when needed. Putting a lid on office politics was cited by 24 percent of respondents as a way for employers to improve communication.

“Most employees expect their managers to have solid communication skills to assign projects and keep the department running smoothly,” said Diane Domeyer, executive director of OfficeTeam, in a news release. “However, more subtle behaviors can also enhance the work experience. The best employees want someone who will be their advocate.”

Domeyer added that communicating with staff members – and on their behalf – plays a vital role in building job satisfaction.

“Managers who promote employees’ viewpoints, support their staff and limit the impact of office politics show they value and respect their team members. In leading by example, they not only encourage staff to develop similar skills but also promote a more positive corporate culture,” she said.

Domeyer offered several tips for better workplace communication.

• Don’t fuel the rumor mill. The rumor mill exists in every organization and goes into overdrive when managers limit top-down communication. If your staff doesn’t hear the news from you, they will likely get it from another source.

• Hold all employees to the same performance standards.

Be consistent in communicating and maintaining your expectations for quality. Letting certain employees or situations fall under the radar can fuel speculation of favoritism.

• Observe and listen during meetings. How do others speak to and about your staff? If people are being questioned unfairly or criticized, speak up in their defense.

•Be accessible. Don’t let e-mails and voicemails stack up without acknowledging them. If you can’t address questions immediately, tell your staff when you can.

• Ask questions. One-on-one impromptu discussions with team members can give you an indication of any political issues brewing before they escalate.