Successful team building requires good communication practices

Essential elements of an effective team include cooperation, productivity, minimal stress and relationships based upon trust. Solid communication skills achieve these goals.

Unfortunately, a typical sender of a message transmits only 70 percent of needed information and a normal receiver retains only 50 percent of the already incomplete message. Accordingly, staff hear only 35 percent of the data they require to be successful. Sharpened communication tactics can correct this.

The basic factors of communication consist of a clear message by a credible sender and an attentive receiver who is willing and able to act. Several tips will ensure you get your point across.

Use good speaking techniques

Speak at an average rate of speed that is neither too fast or slow. Accentuate major items and denote the meaning and importance of your words by altering the volume and pitch of your voice.

Be concise, use simple words and provide the facts in logical order. Do not be redundant, cease eye contact or wander off the topic. Minimize hesitation, but do not "shoot from the hip" when asked a hard question.

Lean forward to reflect intensity. Ani-mate gestures and body language upon detecting boredom from the receiver, but be sure your level of exuberance remains proper for the subject and audience. Pro-vide clarification after observing any nonverbal or verbal reactions by the re-ceiver that indicate a misunderstanding.

Information flow, relationships

Strive to increase information flow and build trust in relationships. State your de-sire to foster sincere communication. Promptly return pages, e-mails and telephone calls. Supply timely updates to the team regarding current events, developmental opportunities, revisions in policies, company strategic information, changes in various departments and other items of interest. Assist staff members in determining their role in the success of the organization. Try to share more than is needed so the team grasps the big picture.

Be a "team" communicator

Ask associates what they want to hear. Encourage subordinates to request help with assignments as needed. Get to know the people on your team. Do not be the only person speaking during meetings; actively involve everyone. Promote direct communication between employees rather than requiring knowledge to be passed through you.

Be nice to the messenger

Refuse to "shoot the messenger" of bad news. Allow disagreements without interrupting, and strive to understand the perspective the person with whom you are disagreeing. Determine areas of agreement and specifically state your reasoning for disagreement on other points.

Lines of communication must be open with your supervisor, also. Offer recommendations prior to receiving a decision from your boss. Initiate conversations and provide progress reports.

Talk about team accomplishments.

Do not shield your manager from bad news. Minimize surprises by discussing problems or concerns with potential negative implications, such as work that is behind schedule. The success of a team is directly affected by the methods utilized to communicate, which in turn de-termines a company's sales and profits.

(Lynne Haggerman is president/ owner of Haggerman & Associates, a retained search, outplacement, in-house management training, and hu-man resources consulting firm.)