Ozarks Profile: Becky Jungmann

What do you do?

I manage the emergency communications department, which is the 911 center for the city of Springfield and Greene County. Nine-one-one calls, as well as other calls from the public, are answered by call takers. The information is entered into a computer-aided dispatch terminal. Based on the location of the call, the call is forwarded to the appropriate radio dispatcher, and the information is relayed to law enforcement and/or fire units, depending on the nature of the call. Calls that need an ambulance are transferred to either Cox's or St. John's dispatch center. The dispatchers have access to several computer systems that link them with state and national database files. These are used to obtain vehicle and driving records, and to check subjects for outstanding warrants. We operate around the clock with a total staff of 63 employees. We average about 1,025 calls a day. Call volume varies greatly depending on time of day, day of week, time of year and many other factors.

How did you become interested in this type of work?

Originally, I was a police dispatcher in Topeka, Kan. An uncle was a detective in the department and suggested I apply. I really had very little knowledge about the job except from television shows which was not accurate. But I quickly learned that I liked the fast pace and constant variety of calls and duties performed. When I think back, I never would have guessed I would still be involved in the field 25 years later.

What prepared you for your position?

Over the years, I increased my knowledge, took courses and learned all I could about public safety communications and public safety in general. I worked extremely hard and it paid off. And I had some great mentors along the way. I changed positions and departments when I needed to advance, instead of becoming stagnant.

What are your most difficult professional challenges?

One of the most constant challenges is keeping up with change. Change in the industry is constant and rapid. You must be able to cope with change and adapt to unexpected circumstances. The technology has changed so drastically since I have been involved and continues to improve.

What's the best part about your job?

There is a lot of variety in this job. You deal with all aspects of people and technology. The variety keeps you fresh and always thinking of ways to improve. And you are contributing to the community in a small, but necessary, way.

Tell us about your family.

I am single. My parents, siblings, nieces and nephews are all in the St. Louis area and I visit them often. The remainder of the extended family is located in Topeka, Kan. Since the driving time is about equal, Springfield has become the meeting place for family gatherings since I have been here.