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Meet Chris Kays, IT Services Expert

F1 Services Expert

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Chris Kays founded F1 Computing Solutions, LLC, in July 2005. Having spent many years in the IT field and knowing just how difficult and frustrating it could be to find support in a timely manner, Chris decided his IT company would focus on high-quality, timely customer service.


Chris was honorably discharged as a disabled veteran after four years of service in the United States Air Force. Following that service, Chris became a letter carrier for the United States Postal Service in Springfield. After 15 years working his way up through the ranks into management while simultaneously putting himself through college at MSU, earning a bachelor’s degree in business, Chris decided to start F1 Computing Solutions. During Chris’s time at the Postal Service, he frequently put his computer and programming skills to use. He even cut the manager’s workload in half with a program he created; a program that was then implemented at post offices nationwide.


Chris is immensely proud of his many accomplishments throughout his life. He is and always will be a proud American and is even more proud to be from Springfield, Missouri. Chris is honored to be able to continue with a thriving business supported by the very community to which he has always belonged.


How can business leaders tell if their technology is supporting growth, not just fixing problems?

If most technology conversations happen after something breaks, your IT is likely reactive. A proactive strategy prevents downtime, strengthens security, improves productivity and controls costs. By monitoring systems, addressing issues before they occur, and aligning technology investments with business goals, IT becomes more than support, it becomes a strategic advantage that helps your business scale with confidence.


What would happen if your business couldn't access its data tomorrow?

Many companies back up their files, but is that enough to protect the business? Backups are only one piece of business continuity. The more important question is: How quickly could your business recover if ransomware, hardware failure, or a natural disaster took critical systems offline?

A true disaster recovery strategy includes secure backups, regular testing, recovery planning, and processes that allow employees to resume operations with minimal disruption. Unfortunately, many organizations discover gaps in their recovery plan only after an incident occurs. Business continuity isn't just about protecting data. It's about protecting revenue, customer trust, and your ability to continue serving clients when unexpected events happen. The businesses that recover fastest are typically the ones that prepared long before they needed to.


Technology is essential to every business today, but many companies still treat IT as something they only address when something breaks. How can business owners use technology as a strategic advantage instead?

Often, IT is viewed as something to fix when it breaks instead of a tool that can drive growth. A proactive technology strategy helps prevent downtime, strengthen cybersecurity, improve productivity, and support long-term business goals. That means regularly reviewing your technology, keeping systems secure and up to date, protecting critical data with reliable backups, and having a plan in place before problems arise. As businesses become more dependent on cloud services and digital operations, technology should evolve alongside them. The most successful organizations aren't necessarily spending more on IT; they're making smarter technology decisions that align with their overall business strategy. When business leaders work with an IT partner who understands their goals not just their devices technology becomes more than a support function. It becomes a competitive advantage that helps the business operate more securely, efficiently, and confidently.


How does proactive IT support change day-to-day operations for a business?

Instead of waiting for something to break, we continuously monitor and maintain systems to prevent issues before they happen. That means fewer disruptions, more productive employees, and greater confidence in daily operations. Teams can work more efficiently knowing their technology is reliable and supported.


How does a managed IT partner actually impact a company’s bottom line?

We help businesses shift from reactive IT spending to proactive strategy. By preventing downtime, improving system performance, and aligning technology with business goals, IT becomes a driver of profitability—not just a cost center. That ultimately leads to more predictable expenses and stronger long-term financial performance.


What advantage do businesses gain by outsourcing IT instead of handling it internally?

Outsourcing gives companies access to a full team of experts without the overhead of building one in-house. We provide 24/7 monitoring, support, and strategic guidance, allowing leadership to stay focused on growth instead of troubleshooting technology. It also ensures businesses stay current with evolving technology and security standards.


Is MFA enough?

Yes and no. I’m not talking about the feed store where all the old-timers gather and gossip—LOL. While the accessibility of quantum computing is still minimal, this will change drastically in the next few years. We need to be proactive about this, not reactive. While MFA (multifactor authentication) will continue to play a large role in our security, it must evolve significantly to keep up with the power of quantum computers. As time passes, you will notice MFA increasingly shifting toward biometrics instead of phone authenticators or emails to verify your login. Industry leaders are already evolving, preparing for hackers with access to quantum computers.


What should I be concerned about when it comes to AI?

Artificial intelligence isn’t just powering innovation — it’s fueling a new wave of cybercrime. Today’s attackers use AI to create highly realistic phishing emails, impersonate executives with deepfake audio, and automate scams at scale. For businesses, this means cyber risk is no longer just a technical issue. A single AI-powered scam can lead to financial loss, reputational damage, and legal exposure. As AI adoption grows, so do AI-enabled threats. Businesses that prioritize cybersecurity awareness and modern defenses will be far better prepared for what’s next. Bottom line: Be sure to partner with a reputable I.T. company that also uses AI in there protection portfolio!


How can companies strengthen cybersecurity without slowing down day to day operations?

The key is to focus on habits rather than heavy handed controls. Start by tightening identity management with multifactor authentication everywhere it makes sense. Next, segment networks so a breach in one area does not spread. Automate routine patching to remove the human lag. Finally, run short, frequent security training sessions instead of once a year marathons. These steps raise security across the board while keeping teams productive.


Is cloud storage really secure?

It can be... if set up right. Cloud providers offer strong security tools, but they only work if you use them correctly. That means enabling encryption, managing permissions carefully, and setting up MFA for access. Cloud backups are also a smart defense against ransomware. Bottom line: Cloud storage is secure if your team, and your IT partner, treat it that way.

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