What We Do
Gold Mountain Communications partners with an array of companies from mid-size to prominent Fortune 500s, who take advantage of our proven cutting edge, in-house technology solutions. We assist our clients in customer service, quality management and sales calls, enabling them to take a cost-effective approach to growth and expansion. The best part is, we have a lot of fun doing it.
Inbound programs account for 80% of our positions and team members have expertise in sales, hospitality, and world-class customer service. Our quality assurance process ensures each call is handled with the integrity and professionalism clients have come to expect.
Gold Mountain is veteran and minority owned. Hank Seevers (President) started the company during the economic turmoil of 2009, with just 15 team members in a small downtown office. Ian McGuire (Senior VP) was an original team member and is now an equity partner. Today we have nearly 400 team members in a 30,000 square foot office.
We have recently made enhancements to our hiring process to ensure the candidates fit the positions. We provide ongoing development opportunities while constantly keeping an eye on team members’ growth. We love to promote from within! We call our approach to development the “Gold Mountain Way” because we understand your success is our success!
Our culture is centered around performance and integrity with an emphasis on changing lives! We have many success stories of team members who have come to us with little experience but with a desire to be successful. Through our training and development, we not only provide an opportunity to earn a living, we also pave the way for their career path and long-term success!
At Gold Mountain, we are also focused on changing the lives of our people and in strengthening the community where we live and work. We feel fortunate to make a difference and actively partner with many charitable organizations which include: NAMI, American Heart Association, Convoy of Hope, Ozark Food Harvest and others.
At Gold Mountain, you’ll help people, work in a fun environment and take home GREAT pay. Our performance compensation plans create an average hourly pay of $21 per hour and we are proud of our ability to pay our team members weekly. In addition, you will often find us handing out checks in the middle of the week for referral and sign on bonuses as they are earned.
We also offer a full range of benefits including a medical plan with strong company contributions, dental, vision, AFLAC, Life, AD&D, short and long-term disability, a 401K, attendance bonuses, paid time off, and advancement opportunities.
At Gold Mountain, we are known for integrity, respect, performance, professionalism, innovation and commitment. It is important to us that our team members are in a productive and engaging environment, where your opinions and ideas are valuable. Our atmosphere fosters creativity, encourages an opportunity to make a difference, and champions career growth.
We’re more than a call center. Our advanced infrastructure not only allows us to deliver world class service to each and every one of our clients, our team members benefit, too. Each team member undergoes a comprehensive customer care and sales training program and is specifically trained for all individual client programs.
This industry moves fast and timing is crucial, which is why our investment in training and continuing education is key. We hire and train the best at Gold Mountain and we offer our clients unparalleled customer service.
Our distinctive process creates a winning partnership for our clients, and supports our mission to build a determined, cohesive team. Work has never been so much fun! With great pay and a full slate of benefits, there’s no place like Gold Mountain!
"I am approaching my ninth year here and have so much fun working with so many wonderful people. The word “Gold” in Gold Mountain is truly the standard they use to take care of team members and customers.”
– Dave Hibi
"I love the culture and people at GMC. It is truly inspiring to be surrounded by such incredible people who want to help others and are so passionate about changing lives!”
– Janell Scott
"Gold Mountain is my home away from home. They offer phenomenal opportunities to grow within the company, and value and appreciate their team members and Military members alike. ”
– Zach Rakes
Raleigh, North Carolina-based Advance Auto Parts opened its first store in Springfield; Natural Grocers made its Springfield debut; and a business owner with experience in the insurance, financial planning and digital marketing fields entered the restaurant industry.
Marc Thornsberry, a Senior Engineer at CJW, says he joined the company after working in the public sphere. He says CJW had a ton of experience working with the community, and putting their customer's and clients.
Sandra Smart, a technology and commercialization specialist, shares helpful advice and cautionary tips about the importance of tracking cash flow for new or established businesses. Smart works with tech entrepreneurs and hosts training workshops through the Missouri SBDC at Missouri State University's efactory.
Michael Smith and Chris Sawyer, COO and CEO of Next Level Solutions respectively, discuss how they keep their remote teams and offices in and out of country on the same page. Next Level Solutions was ranked #1 in the Springfield Business Journal's 2021 Dynamic Dozen.
John Oke-Thomas, architect and co-founder of minorities in business, responds to the accusation that minority businesses are only successful because of the priority they have received in lending. He says that if a business uses a loan well, it shows their worth.
Sandra Smart, a technology and commercialization specialist, shares tips for entrepreneurs who are ready to seek funding. Some of her tips apply broadly; some target technology industry businesses. Smart works with tech entrepreneurs and startups, and hosts training workshops through the Missouri SBDC at Missouri State University's efactory.
Hollie Elliott discusses common misconceptions about locating your business in a small town. She says that there are a lot of benefits that people may not consider.
Drawing on his own experience dynamically evolving his company and business model, Jim Meinsen discusses when and how you might need to draw on new technology. Jim and Debbie Meinsen are co-owners of TCI Graphics in Springfield.
John Oke-Thomas, longtime Springfield architect, discusses his philosophy on architecture. He says that future historians will be focused on the sustainability of our contemporary architecture.
Erin Hedlun, director of marketing and communications at Evangel University, says compassion is an important job skill. Hedlun says it is a component of what makes a leader.
Rachel Barks, owner of Artistree Pottery, talks about the concepting that went behind the aesthetic of the business.