What We Do
Gold Mountain Communications partners with an array of companies from mid-size to prominent Fortune 500s, who take advantage of our proven cutting edge, in-house technology solutions. We assist our clients in customer service, quality management and sales calls, enabling them to take a cost-effective approach to growth and expansion. The best part is, we have a lot of fun doing it.
Inbound programs account for 80% of our positions and team members have expertise in sales, hospitality, and world-class customer service. Our quality assurance process ensures each call is handled with the integrity and professionalism clients have come to expect.
Gold Mountain is veteran and minority owned. Hank Seevers (President) started the company during the economic turmoil of 2009, with just 15 team members in a small downtown office. Ian McGuire (Senior VP) was an original team member and is now an equity partner. Today we have nearly 400 team members in a 30,000 square foot office.
We have recently made enhancements to our hiring process to ensure the candidates fit the positions. We provide ongoing development opportunities while constantly keeping an eye on team members’ growth. We love to promote from within! We call our approach to development the “Gold Mountain Way” because we understand your success is our success!
Our culture is centered around performance and integrity with an emphasis on changing lives! We have many success stories of team members who have come to us with little experience but with a desire to be successful. Through our training and development, we not only provide an opportunity to earn a living, we also pave the way for their career path and long-term success!
At Gold Mountain, we are also focused on changing the lives of our people and in strengthening the community where we live and work. We feel fortunate to make a difference and actively partner with many charitable organizations which include: NAMI, American Heart Association, Convoy of Hope, Ozark Food Harvest and others.
At Gold Mountain, you’ll help people, work in a fun environment and take home GREAT pay. Our performance compensation plans create an average hourly pay of $21 per hour and we are proud of our ability to pay our team members weekly. In addition, you will often find us handing out checks in the middle of the week for referral and sign on bonuses as they are earned.
We also offer a full range of benefits including a medical plan with strong company contributions, dental, vision, AFLAC, Life, AD&D, short and long-term disability, a 401K, attendance bonuses, paid time off, and advancement opportunities.
At Gold Mountain, we are known for integrity, respect, performance, professionalism, innovation and commitment. It is important to us that our team members are in a productive and engaging environment, where your opinions and ideas are valuable. Our atmosphere fosters creativity, encourages an opportunity to make a difference, and champions career growth.
We’re more than a call center. Our advanced infrastructure not only allows us to deliver world class service to each and every one of our clients, our team members benefit, too. Each team member undergoes a comprehensive customer care and sales training program and is specifically trained for all individual client programs.
This industry moves fast and timing is crucial, which is why our investment in training and continuing education is key. We hire and train the best at Gold Mountain and we offer our clients unparalleled customer service.
Our distinctive process creates a winning partnership for our clients, and supports our mission to build a determined, cohesive team. Work has never been so much fun! With great pay and a full slate of benefits, there’s no place like Gold Mountain!
"I am approaching my ninth year here and have so much fun working with so many wonderful people. The word “Gold” in Gold Mountain is truly the standard they use to take care of team members and customers.”
– Dave Hibi
"I love the culture and people at GMC. It is truly inspiring to be surrounded by such incredible people who want to help others and are so passionate about changing lives!”
– Janell Scott
"Gold Mountain is my home away from home. They offer phenomenal opportunities to grow within the company, and value and appreciate their team members and Military members alike. ”
– Zach Rakes
A career pivot for a former human resources professional resulted in Bosky’s Vegan Grill; Neverending Game Store LLC made its second move in as many years; and Mercy Springfield Communities added a second Queen City clinic focused on sports rehabilitation and performance improvement.