For profit-driven companies, it doesn't pay to be nice

So you hate your cable TV and Internet provider, or wish your cellphone company would go pound sand. Think they care? Hardly.

That’s because, according to a report by Bloomberg Businessweek, the companies that Americans love to hate are making buckets of money regardless of whether their customer service is scored badly by consumers.

According to research conducted by Bloomberg, the more a company is despised by the public, the more profit it makes for shareholders. Conversely, the more a company tries to please its customers, the less money it makes.

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