Enhancing Resident Experience with FLEX

What's New?
To simplify the life of residents, TLC Properties is now offering FLEX Services. TLC Properties is already known for beautiful communities with all the must-have amenities. They deeply value their residents and want to enhance the resident experience. FLEX Services is yet another way to meet the needs of residents by offering services such as running errands, home cleaning, pet walking and more. FLEX Services takes customer service to a whole new level.

Providing More Value
TLC Properties believes in unbridled service. Many team members were already going above and beyond caring for residents, so TLC Properties found a way to fill this niche, making it easier for residents. Instead of looking for someone to provide each of these services on their own, residents can have a familiar TLC face and peace of mind knowing TLC has vetted the service provider. When their team members are unavailable, TLC keeps it local by using businesses in the community to provide these services.
TLC Properties already provides amenity rich communities and beautiful finishes. Still, as they continue pursuing operational excellence, they look for unique opportunities to surprise and delight the residents. The inspiration for FLEX Services came from President of TLC Properties, Sam M. Coryell. His passion for innovation and personal drive to do property management differently cultivated FLEX Services into what it is today. TLC Properties instills a belief in their team members of going above and beyond for residents while striving to think outside the box. Providing FLEX Services is just another way for TLC to serve the residents who call their communities home.

The Investment
TLC Properties is utilizing software they already have by customizing their current resident portal to provide FLEX Services. This is a bonus to residents because they are already familiar with the program since it is how they pay their rent, submit maintenance requests, and communicate with the property team.
TLC has invested in hiring additional team members to meet the needs of FLEX Services and has committed to the extra time of coordinating. Initially, TLC offered FLEX Services to three properties. After experiencing success, they offered it to ten more properties this past summer.

Community Involvement
TLC Properties has grown over the past 36 years but is still a family business at its core. It has become a multi-generational company where the founders and owners are very much involved. They care deeply about the Springfield community and feel it is their sacred responsibility to provide people in their community with a place to call home. They have even seen multiple residents move from property to property as they transition through different seasons of life.
TLC Properties further demonstrates their love for the community through TLC Cares. The company's goal is to make a unique impact on the community by focusing on initiatives that align with their overall corporate vision: to impact the community through housing initiatives. TLC Cares gives donations as well as time toward service projects in the community. They are supporters of charities such as Habitat for Humanity, Sleep in Heavenly Peace, Adopt-a-Street cleanup, Care to Learn, Foster Adopt Connect and many more.
If you are interested in finding your new home at a community managed by TLC Properties, visit their website or call to tour a property.