Development Calendar

Monday, Nov. 6

Small Business Workshop will be held 9 a.m.-1 p.m. at OTC's Continuing Education Center. Designed for new small-business owners and anyone thinking of opening a small business, the course covers starting a business, record keeping, business use of the home, depreciation, federal tax reporting requirements and W-2 filing requirements. The cost is $25. For more information or to register, call 895-7180.

Tuesday, Nov. 7

How to Write a Business Plan The Path to Success, will be held 6-9 p.m. today and Nov. 9 at the west entrance of Glass Hall on the Southwest Missouri State University campus. Presented by the Small Business Development Center at SMSU, the course costs $115 per person and $65 for a second person from the same business. Participants receive certificates of completion and six continuing professional education hours. For more information or to register, call 836-5685.

Thursday, Nov. 9

Customer Service Excellence, a three-hour seminar, will be held 9 a.m.-noon, at OTC's Continuing Education Center. The cost is $53. James Allen will present the key dimensions of excellent customer service. For more information or to register, call 895-7180.

How To Delegate Effectively, a three-hour seminar, will be held 1-4 p.m. at OTC's Continuing Education Center. The cost is $53. James Allen will present guidelines for effective delegation and how to find a comfort zone as work is delegated. For more information or to register, call 895-7180.

Saturday, Nov. 11

Uniform Standards for Real Estate Appraising, a two-session seminar, will be held 8 a.m.-4:30 p.m. today and Nov. 12 at OTC's North Town Mall Center. Ray Shermer will lead this state-approved seminar that meets 15 hours of the 120 hours required for the Missouri residential appraiser certification. The cost is $160. Call 895-7058 for more information or to register.

Upcoming Events

The Human Resource Management seminar series of the Small Business Development Center at SMSU will be offered 9 a.m.-noon Nov. 14 and 16. The Nov. 14 seminar is Legal Issues of Personnel Management and the Nov. 16 seminar is Successful Employee Recruiting and Retention. The cost is $65 per person per seminar or $110 for both. For more information or to register, call 836-5685.

The Brave New Workplace: Strategies to Excel in a World of Change, a Worldwide Lessons in Leadership Series seminar sponsored by the Management Development Institute at SMSU, will be held 9:45 a.m.-4:30 p.m. Nov. 15 at the Holiday Inn University Plaza. The live satellite broadcast features insights from leaders including Nobel Peace Prize winner Nelson Mandela, Stephen Covey and Tom Peters and a panel of Fortune executives. The cost starts at $199 and is discounted for multiple individuals attending from the same company. For more information or to register, call 800-689-9771.

Leading Change, a seminar in the Developing Successful Organizations series presented by the Management Development Institute at SMSU, will be held 8:30 a.m.-4:30 p.m. Nov. 16 at the Holiday Inn University Plaza. Participants will learn how to lead organizational cultural change, deal with individual and group resistance, and understand and manage people through change. The cost is $195 per person. For more information or to register, call 836-5667.

Business Writing in the Electronic World, a seminar in the Improving Communication series presented by the Management Development Institute at SMSU, will be held 8:30 a.m.-4:30 p.m. Nov. 29 at the Holiday Inn University Plaza. Topics will include the legal ramifications of e-mail, writing persuasively to sell your ideas, and easy formulas for powerful letters, memos, bulletins and e-mail messages. The cost is $195 per person. For more information or to register, call 836-5667.