Crosslines Community Outreach: New Name Reflects a Bold Mission of Hope

After more than 50 years, Council of Churches of the Ozarks has reintroduced itself as Crosslines Community Outreach (CCO).

The change reflects a broader mission for the organization founded in 1969. While it remains Christian faith-based, CCO works with people from all walks of life to serve people facing poverty.

A Mission of Hope
“Our biggest challenge used to be confusion,” says CEO Jaimie Trussell. “People thought you had to be part of a member church to get involved or to receive services, but we serve and work with people from all backgrounds. Our biggest challenge now is that we are still one of Springfield’s best kept secrets!”

CCO offers emergency relief and strategic support to over 50,000 neighbors annually. Services include Safe to Sleep Emergency Women’s Shelter, the area’s largest food pantry, Ambassadors for Children clothing closet for children and youth in foster care, Diaper Bank of the Ozarks, Math and Reading Buddy Programs and other resources for seniors, families and children.

With a new name and logo, CCO is eager to welcome the next generation of donors, volunteers and community partners.

Serving with Compassion
CCO has seen a rise in first time guests, many of whom never imagined they would need help. One recent visitor, a retired accountant, came for groceries after her rent and gas bills soared. “Never in a million years did I think I’d need a food pantry,” she said. “But you were kind. Thank you.”

Amid rising costs, CCO sees firsthand how poverty affects more people than ever. While the Springfield poverty rate has improved in 10 years, Trussell cautions, “Poverty is like a balloon: squeeze one side and the pressure just shifts to another area.”

From seniors on fixed incomes to parents struggling to afford childcare, current guests reflect the changing face of poverty. CCO’s services offer dignity and breathing room for those struggling to meet needs.

Dedicated Staff and Volunteers
Few embody the spirit of CCO more than Guest Services Coordinator Bambie Wurzburger. What began as court-ordered community service in 2009 has become a deeply personal calling.

Every day, she brings humor, compassion and a fierce commitment to making a difference. “She connects with people because she’s been there,” says Trussell. “She leads with love and lifts others up.”

Alongside Bambie is a team of staff and volunteers who provide not just resources, but hope. “We’re here to serve,” Trussell says. “And we believe that when our community thrives, we all do.”