Carry On: Difficult Conversations

Are you avoiding difficult conversations with coworkers? Marlene Chism, author, consultant and expert on stopping workplace drama, says there are many reasons we try to evade these interactions. “One reason is sort of a mindset — we’re afraid of someone’s emotions, we’re afraid they might cry or we’re afraid we might get angry.” Chism says there are a couple skills you can learn to make these conversations less difficult. Know the result you’re seeking. Start with good intentions.

Duration: 1:44