Springfield, MO

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The SMSU Small Business Development Center will sponsor "Sensational Customer Service" 8:30-11:30 a.m. in SMSU's Kentwood Hall, 700 St. Louis. Skip Liebman, customer service specialist for the American Management Association, will speak on implementing positive attitudes; developing loyal customers; offering value-added beyond expectations; combating your competitor; and more. The cost of the seminar is $65 per person; call Pam Pyeatt at 836-5685 to register.

Job Safety Analysis, a session on conducting a job safety analysis and understanding its use in the workplace, will be held 8 a.m.-noon. Participants will understand the basic steps of JSA and be able to use the information in conducting such analyses on the job for various job descriptions. The cost is $85 for Safety Council members and $100 for nonmembers. Call 800-334-1349 or 869-2121 for more information.

Employee Safety Orientation Program & Requirements will be held 1-5 p.m. at the Safety Council of the Ozarks office. This program will give examples of several approaches to the orientation procedure for new and transferred employees, meeting OSHA regulations and other regulatory requirements. The cost is $85 for Safety Council members and $100 for nonmembers. Call 800-334-1349 or 869-2121 for more information.

Workplace Substance Abuse and Mental Health Cost and Compliance Issues will be held 8 a.m.-noon at the Ramada Inn in Springfield. Topics include: Identifying the Troubled Employee; Addressing Employees' Substance Abuse Problems; and Preventing Disability Claims Based on Mental Illness. The seminar also includes information on Federal Mental Health Parity Act compliance. The cost is $85 for AIM/TRIM members and $135 for nonmembers. Credits available are 3.9 CLE and 3 CPE. For more information, call 573-634-2246.


Internet and Business Today is a free seminar for Springfield Chamber of Commerce members, presented by the Center for Continuing and Professional Education. Three sessions will be offered What Is The Internet?; Doing Business On The Internet; and What I Need To Know To Get On The Internet 1-4 p.m. For information on specific times and to register for the programs, call 836-6660.

24-Hour HAZWOPER, a course providing Technician Level HazMat training for industrial spill response personnel as outlined in 29 CFR 1910.120, will be held 8 a.m.-5 p.m. April 29-30 and May 1. Hands-on experience in full protective equipment is provided in a mock spill clean-up situation. The cost is $350 for Safety Council members and $400 for nonmembers. For more information, call 800-334-1349 or 869-2121.


Passport To Freedom, a panel discussion of personal expression, will feature an international panel of speakers who will explore answers to questions about the exercise of freedom of grievance, religion, assembly, speech and press in the speakers' native countries and the United States. The program will begin at 7:30 p.m. in the Wilhoit Theatre at Drury College. Passport To Freedom is open to the public. The cost is $5 for adults at the door, and admission for students is free. A reception will precede the program at 6:30 p.m.


The National Association of Communications Contractors will present two certification training courses: Fiber Optic May 4 and Category V May 5. These one-day courses comply with the ANSI/EIA/TIA and NEC Standards and are non-vendor specific. The cost for each course is $295 per person; or $575 per person for both courses. For more information, call 423-474-3749.

How Will The New OSHA Required Training Regulations for Powered Industrial Truck Operators Affect Your Company? presented by Associated Industries of Missouri, will be held 8 a.m.-noon May 5 at the Ramada Inn. The cost is $85 for AIM/TRIM members and $135 for nonmembers. For more information, call 573-634-2246.

1998 Mid-America Safety, Health and Environmental Conference & Exposition will be held May 5-8 at Tan-Tar-A in Osage Beach, Mo. The event features seminars;

information on new and changing regula-tions; opportunities to expand peer networks and earn continuing education credits; an

exposition of equipment and technology;

and more. Cost varies depending on which events are attended. For more information, contact the Missouri Safety Council in Jefferson City.

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