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Attorney general warns against home-repair fraud

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Bursting pipes, collapsed roofs, wrecked cars and high prices may be among the results of the ice storms that hit Missouri, and Attorney General Jay Nixon is reminding consumers to look out for con artists.

“While heroes have rushed in to help those in need, there will no doubt be crooks hoping to capitalize on the crisis,” Nixon said in a news release.

Consumers in Missouri may need home repairs, and body shops will also be busy, as will tree limb and debris removal companies. Nixon offers advice to help consumers avoid getting ripped off:

• Be suspicious of solicitors who go door-to-door offering to make home repairs. Most con artists work this way.

• Work with companies that are known or recommended by someone you trust. Check a company's reputation with the Better Business Bureau or Nixon’s Consumer Protection Hotline at (800) 392-8222.

• Get at least two estimates in writing before choosing a contractor to repair your home or remove debris.

• Don't pay full price in advance for services you haven't yet received. Only make full payment when the terms of your agreement have been met.

• Watch for price gouging. It's a violation of Missouri law for merchants to raise prices on necessities to make excessive profits after a natural disaster.

Nixon recovered almost $38,000 in restitution for consumers in an alleged price gouging case after a severe ice storm caused widespread power outages in eastern Missouri earlier this winter.

Consumers who suspect price gouging or other fraud can file a complaint with Nixon’s office at www.ago.mo.gov, or by calling the Consumer Protection Hotline.

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