When did you start your new role as president for Mid-Missouri Bank’s branch in Bolivar?
The first of December. I’ve been with Mid-Missouri Bank, which was Polk County Bank when I started, since 1997.
What was your career path to get where you are today?
I started in June of ’97, after I got out of high school, as a janitor because I was able to get hours in over the summer. With my school schedule, that worked really well. My sophomore year of college, I did an internship through the bank while still being janitor. I was a teller, as well. I really liked that work and ended up staying on after college in the loan department as a loan assistant, and then progressed from there as a junior lender and lender, and now community president.
How would you describe the current state of the banking industry?
Changing. It’s constantly changing. The regulations change, the industries change, the economy changes – that’s all influencing where we’re at in each of our branches and where we’re at within the economy.
As someone who’s been at the same bank branch your entire career, how have you adapted to changes, and what do you do to maintain a personal touch when so much of banking has gone online?
It’s a challenge for sure. Social media is important to keep in contact with our community, but we also have people engaged in the community. Our employees are engaged in our community on every level. That’s one way we keep our personal touch. Technology has changed a lot, so our app has changed to adapt to those customer requirements – which presents challenges to the bank, as well. But I think mobile banking is going to continue to improve and increase in use, so we have to adapt and find ways to engage our customers with our branch.
What are some of those ways your employees stay engaged?
We do the backpack program through Care to Learn, which does help fund our Bolivar school backpack program and Care to Learn program. We are involved in local civic organizations, and each of us has different organizations – kind of whatever we have a passion for, we try to be involved in. Fridays are casual days, so each employee pays $2 to wear jeans, and then we donate the money to the organization we choose or a family in need. If someone has a house fire, we’ll donate some funds. So it’s a very different, wide range of opportunity.
Your bank offers Kasasa. How is this program implemented with your customers and how does it work logistically for the bank?
Kasasa is a special account that offers customers a little better return on their money. Interest rates have been so low for so long that it kind of allows for them, in their checking account, to get paid for using the account. If they meet certain criteria, then they get a cash bonus or a higher interest rate on their deposit account. It’s a partnership with the Kasasa brand. We started that last May or June in 2017.
Where does the Bolivar branch rank among Mid-Missouri’s 14 branches? What is your current total in deposits and loans?
We’re third in loans and second in deposit accounts. Bolivar loans are just at $70 million and total deposits at $86 million.
What’s the total for the banking system as a whole?
We have total loans at $490 million, a total asset size of $567 million and total deposits of $525 million.
Mid-Missouri recently redesigned branches in Springfield and Willard, and it’s also consolidating the Mount Vernon branches in a renovation. All 14 banks are slated for redesigns. When is Bolivar’s turn?
We haven’t yet, but we are hoping to do that very soon. I think we’re slated for the project when Mount Vernon is complete. Mount Vernon has a move-in date tentatively in June.
Janieca Hancock can be reached at email@example.com.
The first of SBJ's forums detailing Economic Growth Survey results is held.
Scott Shotts, partner with Missouri Spirits, says when they started in 2011 there were approximately 300 distilleries in the U.S. and now there are more than 3,000 so competition has grown significantly. Diversification of their business model has helped them succeed.
Matthew Blystone of Theta Float Spa had the financial means to start the unique business, but used crowdsourcing for pre-orders to determine market interest in addition to gathering a nice cash reserve before opening.
Avery Parrish with the Springfield Regional Arts Council explains how businesses can display local art in their spaces for a fraction of the price of investing in a permanent collection. The corporate partnership program allows a business to select from a customized portfolio of local artists' work curated based on the company's mission and aesthetic that can be switched out every six or 12 months.
After a year of experiential market research, Danny Collins, 37 North founder and guide, found three ways they plan to expand. Some were anticipated and others were not expected until they …
Inspirational speaker Chad Porter shares his story of turning a tragic accident that took him to the darkest depths into a rewarding career as a motivational speaker and business coach.
"For me success is...a little bit fleeting. Today's success and goal achieved only lasts about that long," says Curtis Millsap, owner of Millsap Farms. Look beyond the day-to-day financial achievements to the long-term victories.
Danny Collins, 37 North founder and guide, took his experience as an expedition manager for National Geographic Unique Lodge of the World in Ecuador to start his Ozarks based outdoor activity company. Since launching the company, he has relied on post-trip evaluations and prospective customer input to guide the course.
Jennifer Rothschild, author and speaker, says, "With the blessing of the success that we've experienced came something I did not expect, which was the need to lead. And, I am a reluctant leader." She realized that her ministry was managed very well, but the ministry's most valuable asset, the people, were not being led well. She gives you three choices she had to make as a reluctant leader. Jennifer Rothschild was one of nine leaders who presented at the 2018 Springfield Business Journal's 90 Ideas in 90 Minutes.
Miles Boyer, Office Manager for the Southern Region of the Builders’ Association, recognizes they are competing for their members' time. That means doing new and different thing are of value to guarantee that their members will participate in classes and events.
Ömer Önder, owner of Springfield Diner, learns the results of a customer survey conducted by Longitude LLC. Dustin Myers and Jeremy Wells, owners of the branding agency, inform Ömer that his customers are looking for a shift in his menu offerings. Made to Order is an ongoing sbjLive documentary series in collaboration with Springfield Business Journal tracking the rebranding of a local restaurant. See ongoing coverage at: sbj.net/madetoorder