There is no room for mistakes in the information technology world, says Wayne Dipper Jr., chief operating officer of KPM Technology LLC. Standing at the helm of the company as partner, Dipper sees to the day-to-day operations of the firm and leads by example.
“I hold myself to a very high standard, and my team knows I expect the same of them,” he says. “We take our adviser role seriously.
“In the world of IT, one mistake can cost the client considerable time and money.”
Dipper oversees 10 local staff at the Springfield-based company. In 2018, he managed 85 clients with $2 million in annual billings. His role as COO is multifaceted, and Dipper’s normal day comprises not only managing the company but also overseeing strategic planning for clients’ new technologies. Dipper additionally facilitates partnerships with vendors and creates new client contracts.
“I handle account management and client interaction, develop new business and business prospects and pride myself in a 98% client retention rate,” Dipper says. “I’m proud of how our company has helped our clients remain cyber safe, allowing them to succeed in their own businesses by leveraging technology and security we’ve recommended and implemented.”
While putting himself through college, Dipper worked as IT network administrator for Watts Radiant, where he designed software. Dipper has a bachelor’s degree in computer science from Missouri State University, and the same year he joined KPM Technology, he graduated with an MBA from Webster University.
Melanie Davenport, who works as patient experience manager at Mattax-Neu-Prater Eye Center Inc., says Dipper and his team have helped the practice stay up to speed as it grows. “They truly do whatever it takes to ensure we operate smoothly,” she says. “Wayne continually impresses me with his professionalism and knowledge. He personally monitors the work of his team of technicians, and his firm grasp on the nuances of our account ensures that solutions are always tailored to the sometimes-complicated innerworkings of a medical practice.”
This type of feedback motivates Dipper daily.
“One of my favorite things is knowing that my clients trust me and my company in recommending and providing solutions,” Dipper says. “Our clients rarely say, ‘How much?’ or ask ‘Why?’ They trust what I say and know I’m looking out for their best interests.”
Dipper is a member of the chambers of commerce in Branson, Springfield, Ozark, Nixa, Lebanon and Joplin. With KPM Technology, Dipper donates to nonprofits, including United Way of the Ozarks and Children’s Smile Center.
“To be blessed and not give back is something we as a company cannot do,” Dipper says.
Dipper personally volunteers with Boys & Girls Town of Missouri and coaches youth sports teams with Seminole Baptist Temple, Springfield-Greene County Park Board and YMCA.
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