Midwest Metro co-owner and Vice President Charles Nelson says his job is to protect property values.
“We do this with great respect to the homeowner, to the lender and to the neighbors. Our services are provided not only for the mortgage holder, but for the benefit of the owners of adjacent homes,” Nelson says of his company, which provides property preservation and real estate owned services for mortgage holders of foreclosed properties.
In addition to securing the property upon possession transfer, Midwest Metro provides ongoing maintenance, repair work and hazard protection, administered by fully trained, insured independent contractors working in compliance with guidelines of the U.S. Department of Housing and Urban Development, Federal Housing Administration and U.S. Department of Veterans Affairs guidelines.
The collapse of the housing industry resulted in unprecedented growth for Midwest Metro, with annual work order volumes increasing 500 percent 2008–12. In response, the company has expanded staff to 32 corporate employees and more than 175 field services contractors – a 300 percent increase during the same four-year period.
Since 2009, Nelson, and wife and co-owner Anne, have managed their company’s work order entry and distribution through Field-Comm software that runs on fully upgraded workstation hardware. Another key innovation is Mobile Reporter, a proprietary patented software program – developed in-house by the couple’s son Rob – that standardizes the information gathered from each new client property.
A big part of the company’s philosophy is staff engagement, Charles Nelson says, bolstered in part by the company’s five-year-old employee-driven outreach program. Each year, a staff-chosen group of more than 50 nonprofit community organizations receive tens of thousands of dollars in monetary and volunteer contributions from the company.
“We are actively working on other opportunities within the industry that are extensions of what we’re already doing,” Nelson says. “Everything we’re doing is consistent with the goal of helping rebuild this marketplace, utilizing the network of people we have in place for rehab work, remodeling and other complementary product offerings.”
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