YOUR BUSINESS AUTHORITY

Springfield, MO

Log in Subscribe

Keys to Consistent Customer Service
Mike Coonrod, sbjLive Producer

Keys to Consistent Customer Service

Posted online

Jenn Darden, Marketing Manager for Russell Cellular, says they know they’ll never be the biggest retailer, so their goal is to be the best. “ So our motto and as a company, everything we do is providing the best customer experience to every customer every time,” says Darden. She says their sales operations team is responsible for connecting each team member to the company’s core values. Regardless of the employee’s position, they want to make sure they know their duties and that branding is consistent companywide.

Duration: 1:27

Comments

No comments on this story |
Please log in to add your comment
Editors' Pick
PBA tourney puts spotlight on Springfield

Tournament hosts say nationally televised PBA event puts area bowling on the map.

Most Read
SBJ.net Poll
How should the city's final ARPA funds be spent?

*

View results

Update cookies preferences