City Utilities of Springfield is moving toward a more "sophisticated and versatile" digital platform, a spokesperson said.
CU's Joel Alexander said the platform, developed by Irvine, California-based Smart Energy Water, came in response to customer feedback. It will feature an app and online portal for customers to pay bills, manage their account and see outage information, according to a news release.
“Ultimately, our goal is to lead the utility industry in customer service and satisfaction,” said Brent Baker, CU's associate general manager of customer operations and communications, in the release. “Our formal evaluation and selection process revealed that the flexibility and reliability of the SEW platform will allow us to improve our brand and our trust relationship with the customer base we are here to serve.”
The platform is slated for delivery to customers this year, though a specific date was not provided in the release.
CU General Manager Gary Gibson last year said the platform in partnership with SEW would cost $2.7 million, according to past Springfield Business Journal reporting.
CU has 116,000 electric, 84,000 natural gas and 83,000 water customers in its service area, according to the release.
Read profiles of this year's honorees.
Aaron York, general superintendent of Donco 3 Construction, describes what he sees in the construction job market in Springfield in 2021. Rachel York is the co-owner of Donco3 Construction.
Jim Meinsen gives his advice for finding new clients as the owner of a new or existing business. Jim and Debbie Meinsen own TCI Graphics, and recently celebrated 50 years in business.
Jeramey and Julia Henson discuss the reason they and HM Dentworks co-owner Chris McWhirter started the HM Dentworks Academy. With the job demands of their field taking them across the country, all three felt that they needed a plan for the future.
Caleb Scott, owner and coach of the Queen City Insane Asylum, says the name for the team was chosen lightheartedly. He said the name also catches people's attention.
Barak Hill gives advice based on what he learned from the COVID-19 pandemic and how it affected his business. He says we should all have a backup plan ready to use.
Sandy Higgins, owner of the Crackerjack Shack, recommends the book "The E-Myth Mastery" by Michael E Gerber. She says it changed the course of how she runs her business.
Aaron York describes the work culture he tries to foster at Donco3 and why he attributes to it a part of Donco3's success. Rachel York is a co-owner of Donco3 and Aaron is the General Superintendent.
Hollie Elliott, executive director of the Dallas County Economic Development Group, explains how local schools factor into business decisions and affect a local community.
Rachel Barks, owner of Artistree Pottery, says an important lesson she learned was not to over-expand and to do her research before hand. She gives examples from her experience as a startup business owner.
Jim and Debbie Meinsen own TCI Graphics, and are now celebrating 50 years of business. Jim Meinsen takes some time to explain his philosophy on debt, and how to stay out of it.