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BBB warns against doing business with Rogersville consultant

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The Better Business Bureau is advising consumers to use caution when engaging with a Rogersville business consultant.

Ascend Ahead Agency LLC is accused of allegedly failing to provide services, failing to issue refunds, making unauthorized charges and providing lackluster customer service, according to a news release from the BBB consumer watchdog nonprofit.

Consumers told the BBB they paid Ascend and its owner, Soren Dewey, to help grow their businesses via coaching and other consulting services. Dewey has promoted his business through his Instagram account, which has more than 80,000 followers and makes earnings claims of "0-7 figs in 7 months."

“The promise of quick, easy money is a red flag,” said Michelle Corey, BBB St. Louis president and CEO, in the release. “Always investigate any earnings claims a business makes during its sales pitch. If those claims sound too good to be true, they usually are.”

The BBB was unable to reach Dewey prior to publishing its report. Dewey also did not respond to a Springfield Business Journal request for comment by deadline.

The BBB gave two examples of customers who paid thousands of dollars to Ascend but allegedly did not receive any or part of the promised services, according to the release. A customer from Vermont told the BBB he paid Dewey $6,000 in December 2020 for a coaching program, but he estimates he only received a third of what he paid for. Another customer from Georgia said he paid Dewey $3,300 in January for consulting but did not receive services including social media marketing help and a new website.

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