2025 Dynamic Dozen No. 4: 27North Inc.

SBJ: What are your top issues when it comes to managing growth?
Pavel Bosovik: I’d say the No. 1 issue being in Springfield, Missouri, is attracting top-tier talent that can not only help but have experience in scaling companies. There are not too many companies here that have experienced drastic growth, and you need a special type of employee to be able to grow so quickly. Thankfully, we’ve had a couple of key employees relocate from out of state and have been a big blessing.

SBJ: Is your fast growth sustainable?
Bosovik: It’s not, because it puts a lot of pressure and stress on your team. I remember talking to (SRC Holdings Corp. President and CEO) Jack Stack one time and he said that a good number for manufacturers is 12% growth year over year. That’s healthy and anything more than that was extra stress. However, we’ve been doing it for year five now and we enjoy it, and we’ve built a team that likes it. I think if you have a team that can handle that level of stress, you can keep scaling and growing like the unicorn companies across the country. However, if you don’t have that team and those resources and it’s putting on extra stress, I agree with Jack Stack, 12% is probably where you want to be as a manufacturer.

SBJ: What is the worst business advice you’ve received?
Bosovik: I think the worst advice I’ve gotten, and it was actually from a business owner, is to embrace a bad economy and not try to fight it. Well, if you embrace it, don’t do anything, you’ll lose your company. Thankfully, I never tried that, but I’ve seen him and others try to embrace a recession or embrace when sales fall.

SBJ: What are growth plans for the company locally over the next couple of years?
Bosovik: We pushed our new factory back one year. So, our plans have moved to hopefully break ground in the next 12 months. We have preliminary drawings and everything in place, just kind of struggling to find a good lot of land to build on. We’ve been kind of going back and forth between Strafford and Springfield to make sure we get the best location.

SBJ: How do you ensure your company stands out amid a crowded manufacturing marketplace?
Bosovik: I always go down to our grassroots, and that’s quality product and quality service. It’s fairly easy to build a quality product, but what’s hard is to offer quality service. That means after you get the paycheck, after you deliver the product, after you get that good feeling of, “Hey, I just made some money,” are you then able for the next three years, the next five years, stand by your product? Can you answer your customer on a Saturday night when they call and have a question, respond to their texts on a Sunday morning when they can’t turn on their battery, even though they’re outside of their warranty? That’s what sets us apart is just quality service that we provide after the sale, even when they’re multiple years outside of their warranty.