Springfield, MO

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Keyword: customers
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COVID-19 Coverage: In Crisis, Care for Customers

When the pandemic hit, Patrick Nett, owner of Thai Express, saw there was a risk he would have to cut hours or layoff staff. Nett told his staff he would do anything to keep everyone employed. He …

Carrie Tennis, senior director of operations with Family Pharmacy, says focusing on communities, customers and culture is the formula for their success. Practicing kindness is a more than four decade …

Dustin Myers and Jeremy Wells, co-owners of branding agency Longitude LLC, say the first steps in the rebranding process for Springfield Diner is to gather information from customers. This will help …

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