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Opinion: Stop punishing your customers on the phone

Columnist Steve Albrecht recommends better customer service to keep clients happy.

Columnist Mark Holmes: "A frequent complaint about creating strategic planning is that it’s a long, painful process – and too often, that is the case. But it doesn’t have to be."

Wine columnist Bennet Bodenstein tries beverages from Bordeaux, France.

Columnist Ellen Rohr: "I am not suggesting that you do anything that makes you queasy. On the contrary, there are ways to leverage this formula to ethically promote you and your honorable company."

Editor Eric Olson shines light on two scams, one with Social Security numbers and the other by text phishing.

Columnist Paula Dougherty has considerations for investors amid economic uncertainty.

Jeff Collins says "having integrity is a positive character trait where you are regarded as being honest and truthful in your actions."

Associate Publisher Marty Goodnight says "there’s never been a more transformative moment in such a short period of time in the sales industry."

Guest columnist Phil Mason says the effects of COVID-19 will change the process and outcomes.

Web Editor Geoff Pickle discusses executive orders issued by President Donald Trump.

Mark Holmes advises business owners to “step out from your viewpoint and look, listen, feel or click your way through the typical ways people experience your company."

Missouri Farm Bureau officials outline the policies backed by those in the presidential election.

Columnist Ellen Rohr: "Bottom line, our customers are counting on us to help them make a good deal. And it just doesn’t have to be all about price."

Columnist Steve Albrecht says company owners should create clear policies that govern how workers make money outside of business hours.

Editor Eric Olson says it's time to reintroduce the preindustrial family.

Columnist Jeff Collins says "we will never be able to strive as a community or nation until we start respecting one another."

Missouri Farm Bureau’s Eric Bohl urges state residents to vote against Medicaid expansion at the polls.

Publisher Jennifer Jackson celebrates Springfield Business Journal's 40th anniversary.

Columnist Mark Holmes: "Agreement takes place when people work together on harmonizing goals."

Web Editor Geoff Pickle recalls noteworthy stories in 10 years at SBJ.

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