The Better Business Bureau covering the Springfield market issued its second warning this week about doing business with Queen City timeshare liquidation firms.
In its latest report issued this morning, the BBB cautioned potential customers of Martin Management Group, owned by Steve Martin and David Martin, according to a news release. On Monday, the bureau’s St. Louis office warned customers of Travis Dibben’s Escape Resolutions LLC, which also liquidates timeshares.
Martin Management Group has the lowest possible rating of F with eight complaints — six of which the company failed to respond to on the BBB’s website.
The complaints allege Martin Management Group failed to liquidate customers’ timeshares as promised and became illusive after accepting payments, according to the release.
The BBB included an email Martin Management Group sent to a London, Arkansas, customer on Aug. 23.
“We had to restructure our entire organization, which has left us behind our preferred schedule,” officials wrote.
While company officials told the man it “would definitely fulfill that obligation,” the consumer reported he gave Martin Management another $2,100 with no results.
According to the BBB, Martin Management had operated at 2109 N. Glenstone Ave., Ste. F, before relocating this summer to 3337 S. Scenic Ave. It’s now believed the company is working out of David Martin’s 5832 S. Clay Ave. residence in Springfield.
Martin Management’s website includes a statement claiming it’s accredited by the BBB. However, on the BBB’s website, the company is listed as “not BBB accredited.” MartinMg.com continues to list its address on North Glenstone.
Steve and David Martin could not be reached this morning at the phone number on Martin Management’s website. The BBB’s attempts to reach them also were unsuccessful. The company is still active, according to Missouri secretary of state records.
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