JMARK Business Solutions: People First, Technology Second

jmark.com

At JMARK Business Solutions there’s a focus on going from chaos to consistent. This IT firm likes to structure everything around customer service and removing chaos from the lives of clients is priority number one. Another motto is “people first, technology second” and that’s a commitment not only to customers, but also to employees. 

JMARK boasts one of the industry’s highest rates of employee retention and deliberately hires, develops, and promotes people who share the core values of: 

• Honesty

• Teamwork

• Accountability

• Passion

• Excellence

• Fun

JMARK is unique in that it is one large company with several individual teams that each focus on specific industries. For example, the healthcare team is HIPAA certified and educated in all aspects of healthcare and IT. The financial services team stays ahead of all industry requirements in order to be a valuable asset in audits and other surveys. 

There are several other industry specific teams that focus on that industry only, in order to provide the best proactive strategic planning. To make this aspect even stronger, all teams share information in the IT field which often overlaps and can provide valuable knowledge to other industries outside of their team. 

The JMARK team loves IT. They are self-proclaimed geeks who take pride in taking care of their clients so those clients can focus on the day-to-day operations of their companies.

Key services

• Outsourced IT Management & Support

• Server Management & Support

• Network Management & Support

• Security Management & Support

• Outsourced Help Desk

• Cloud Computing

• Mobile Device Management

• Backup Management

• Business Continuity & Disaster Recovery

• Data Analytics

• Telecommunications

• Policy & Compliance Management

JMARK is a local company with global clients and capabilities. Currently 98 percent of clients are serviced remotely. “We pride ourselves on providing the best possible complete IT services, regardless of location,” says President/CEO Thomas H. Douglas, who actually started at the company as a Level One Engineer. 

This philosophy of “people first, technology second” seems to be working. JMARK is quickly becoming one of the most successful IT companies in the country with projected revenue of more than 18 million dollars in 2017. “That success doesn’t come easy,” says Douglas. “We work very hard to stay ahead of the technology and pass that knowledge on to our clients. Their success and profitability is everything to us.”